Portable Wireless 4G Hotspot

Frequently Asked Questions

• Can I upgrade or downgrade my plan?

  Absolutely! You have the flexibility to change your plan whenever you need to. If you decide to upgrade or downgrade your current plan, please visit our support center athttps://homefi.gorgias.help/en-US, and one of our agents will assist you promptly.Please note that the 200GB plan is the minimum data offering for this device, and the 800GB plan is the maximum available option.

• What networks does the HomeFi device use?

  We’ve partnered with Simo Connect to use their patented cloud SIM technology that automatically connects the device to the strongest available signal in its area. We’ve combined that with our affordable data plans across the top networks to ensure our users have access to high-speed and high-bandwidth internet both in the home and on the go!

• What is the Rental Fee?

  The Rental Fee refers to the monthly charge for the usage of the rented/leased Device(s) as outlined in our terms of service. This fee is in addition to your chosen Monthly Data Plan and may include applicable taxes. The quoted rental/lease rate at the time of purchase is payable alongside your data plan fee each month. Please note that rental/lease rates are subject to change with prior notice. In case of cancellation, termination of service, or if you decide to end the rental agreement, you are required to return the rented Device(s). Additionally, there might be a Device Recovery Fee, as specified in Subsection (f) of the provided Terms of Service. We aim to provide transparent and customer-centric pricing, ensuring a seamless experience for our valued customers.

• Is the set-up process simple?

  Yes! Your device(s) will arrive to you already activated. All you need to do is turn the device on and it will automatically connect to the plan you selected at your initial checkout. You may reach out to us at any time for assistance by visiting ourhelpcenter

• How does monthly billing work?

  Our plan prices are straightforward with no hidden fees. We include the device for free in your initial plan purchase. Monthly payments are then made every 30 days from the date of your initial purchase. Each monthly payment covers your next 30 days of service, and you may of course cancel your subscription with us at any time.

• What is your refund policy?

  HomeFi offers refunds on your data plan purchase within the first 7 calendar days of your router being delivered to your shipping address. Routers are not subject to the refund policy as they are not charged for upon checkout. If the router is determined by our warehouse inspection team to be damaged or is missing parts, you will not be eligible for a refund.There will be no refunds if you request cancellation of your HomeFi data plan outside of the first 7 calendar days of receiving your device in the mail. If you’d like to cancel prior to the start of a new billing cycle, and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date.See our full return policy here

• Is HomeFi home internet?

  Yes, HomeFi is the perfect choice for fast and affordable home internet, plus, it can be used on the go as a portable hotspot device to ensure you have high-speed internet connection wherever you are. It’s perfect for home internet, streaming, video games, uploading, downloading, working from home, and any other wireless needs! It’s especially useful in rural areas across America.

• What happens if I go over my data amount?

  If you go over your allotted data amount, you stop receiving data services until your next cycle begins. You can choose to upgrade to a larger GB plan mid-cycle in order to receive additional data.

• Where does HomeFi have coverage?

  We use the top nationwide networks, allowing your device to automatically connect you to the strongest nearby signal.