Return Policy

Last Updated: October 15, 2025

Effectivity Date: October 15, 2025

HomeFi offers a Money Back Guarantee Program. When you order our router, you’ll get a 7-day risk-free trial starting from the day your router is delivered to your shipping address. This gives you time to try the service and decide if it’s right for you—no long-term commitment needed.

If you decide to cancel within the 7-day trial window, you’ll receive a refund. That includes your data plan, device rental fee, service fees, and the device protection plan if you added it at checkout.

Please note: Any cancellations made after the 7-day Money Back Guarantee period will not be eligible for a refund of the data plan, device rental fee, service fees, shipping costs, taxes, or the device protection plan (if added).

We also recommend canceling your service at least five (5) days before your next billing cycle begins, as charges for the upcoming cycle will also be non-refundable.

Router Definition: The term "Router" refers to any of the four router models offered by HomeFi:

Wireless Portable Router

LTE Router

Edge Router

Titan Pro Router

Step 1: Reach out to us through our helpcenter to chat with a live agent, request a callback, or submit a service request ticket.

Important: To qualify for the Money Back Guarantee, your cancellation request must be received within 7 days of your router’s delivery. Requests made after this period will not be eligible for a refund.

Step 2: Once we receive and process your cancellation request, we’ll send an email with return instructions, including how to generate a return shipping label using a common carrier. This will be sent to the email address associated with your account or the one used at checkout.

Important: Please make sure to use the same email address linked to your account or used during checkout when submitting your cancellation request. This ensures we can verify your account and process your return without delays.

Step 3: Once your return shipping label has been issued, you must use it to send the device back. Be sure to include all original components and return the device in its original condition. This includes, but is not limited to:

(i) USB adapter,
(ii) original packaging,
(iii) charging cable,
(iv) antennas,
(v) power adapter, and
(vi) ethernet cables.

To protect yourself from potential charges, we recommend taking photos or videos—and keeping documentation—of the device's condition before sending it back. This helps ensure there’s proof it was returned in good condition.

Keep in mind: To be eligible for a refund, you are responsible for handing the return package to the designated carrier—as instructed by HomeFi—within 7 calendar days from the date the return instructions are sent to your email. 

Step 4: Warehouse Return Inspections- Once your device is received by our warehouse team, it will be inspected and verified for its condition. 

• If your cancellation was submitted within the 7-day Money Back Guarantee period, a refund—including the data plan, device rental fee, service fees, and any added device protection plan—will be processed to the original payment method used at checkout.
  

• If your cancellation was made after the 7-day window, you will not be eligible for a refund of any charges, including the data plan, service fees, shipping costs, taxes, or device protection plan.
  

The charges listed below may apply:

• Restock Fee:  A restock fee of twenty five dollars ($25.00) will be applied to all returned devices, including, but not limited to,  returns due to device issues or missing components. This fee covers the cost of restoring the item to a resellable condition and/or recovering costs for any and all missing components or accessories. 

All original accessories must be included, and the router must be returned in like-new condition. In the event that the above conditions are not met, the restock fee will be charged and applied to any returned device. Please note that the restock fee is subject to change at any time without prior notice.

• Device Recovery Fee: The Device Recovery Fee is a charge assessed in the event a customer cancels their service or if HomeFi initiates a cancellation due to, but not limited to, account inactivity, non-payment, or failed attempts to collect the monthly subscription fee—and the customer fails to return the HomeFi Device as required.

This fee applies only to customers who are obligated to return the device and does not apply to customers who have purchased the device, or where ownership has otherwise been transferred to the customer. A Device Recovery Fee is charged for devices that are: (i) not returned; (ii) are returned with major damage; (iii) “Grade B” broken components, in a non-resellable condition, or fully functional but showing moderate signs of use, such as visible scratches, dents, or blemishes (including missing accessories or the original packaging).

REMINDER: The Device Recovery Fee becomes non-refundable thirty (30) days after the charge has been processed. (and may only be applicable for a refund when the associated device has been returned) For the avoidance of doubt, the refund may be subject to deductions whether in whole or in part, depending on the condition of the returned device.

• Returning Customers & Reactivation After DRF
  If a customer returns a device after thirty (30) days, sixty (60) days, or more than ninety (90) days following a Device Recovery Fee (DRF) charge and wishes to reactivate their HomeFi device, exceptions may be granted at HomeFi’s sole discretion.

1. If the customer does not wish to keep ownership: HomeFi will deduct the previously collected DRF from the total reactivation fees, apply the appropriate Dormant Fee based on the length of time the device was retained ($10 if <30 days, $20 if 31–59 days, $30 if 60+ days), remove the IMEI from the Sold Device Inventory, and revert the device ownership status back to “Rented.”

2. If the customer chooses to keep ownership: The IMEI will remain in the Sold Device Inventory, the device will remain marked as “Owned,” and the DRF will not be credited toward any reactivation fees.

• • “Grade B”: A device that is fully functional but shows moderate signs of use, such as visible scratches, dents, or blemishes. It may be missing minor accessories or original packaging.” (Devices classified as Grade B may still be subject to a Device Recovery Fee when returned after cancellation or outside of the 7-day return window. This includes devices with visible scratches, dents, blemishes, or missing accessories/packaging that prevent resale as “like new.”)

• • • Wireless Portable Router: $130.00

    • HomeFi LTE Router: $200.00

    • HomeFi Edge Router: $300.00

    • HomeFi Titan Pro: $350.00

Device Recovery Fee and Restocking Fee Exemptions

Customers who subscribed to HomeFi services between March 7, 2025, and April 30, 2025, under the HomeFi Free LTE Router Promo are exempt from the Device Recovery Fee ("DRF") and Restocking Fee ("RSF"), provided the service remains active beyond the seven (7) calendar day return period.

If the service is canceled within the 7-day return window, the LTE router must be returned. Failure to return the device will result in a Device Recovery Fee (DRF).

Note: A Restocking Fee (RSF) will apply to all returned devices that are incomplete, damaged, or missing any components—including those returned due to known device issues. This fee covers the cost of restoring the device to resellable condition and replacing any missing accessories.

• Restock Fee Triggers and Escalation: A Restocking Fee applies to all device returns associated with account cancellation or replacement requests, whether within or beyond the 7-day money-back period. If a returned device fails inspection and is deemed non-resellable, a Device Recovery Fee may apply (as opposed to a Restocking Fee).

• Exceptions: (i) Customers who received a free LTE device under a promotion are exempt from both DRF and RSF; (ii) RSF may be waived for devices missing packaging if the customer has maintained active service for four (4) cycles or 120+ days (internal use only).

Dormant Fee: A dormant fee will apply only in the event that: (i) a Device Recovery Fee could not be successfully collected ; (ii) a device is not shipped for a  return within seven (7) days following return instructions being provided; and (iii) a customer requests to reactivate their service while still retaining the original HomeFi device. If such request occurs within thirty (30) days following the attempted Device Recovery Fee charge, a Dormant Fee of ten dollars ($10.00) shall be charged alongside any additional charges outlined in this Terms of Service. If such request occurs between thirty one (31) days and fifty nine (59) days following the attempted Device Recovery Fee charge, a Dormant Fee of twenty dollars ($20.00) shall be charged alongside any additional charges outlined in this Terms of Service. If such request occurs sixty (60) days or more following the attempted Device Recovery Fee charge, a Dormant Fee of thirty dollars ($30.00) shall be charged alongside any additional charges outlined in this Terms of Service.

Any accessories purchased through HomeFi are final sale and non-refundable. This includes all accessories for sale on HomeFi’s Accessories Marketplace.

If you receive an accessory item that is defective/arrives damaged or does not work upon receipt, you may reach out to us on our Helpcenter within the first 7 calendar days of your accessory item being delivered to your shipping address to be eligible for replacement.

All HomeFi Device Protection is eligible for a refund only if cancelled within the 7-day money-back guarantee period. After this window, no refunds will be issued—even if the associated HomeFi Data Plan is cancelled. Device Protection subscriptions will be automatically terminated when the corresponding Data Plan for the router is cancelled.

Please note: All HomeFi devices provided for free under a promotional offer are not covered under this Device Protection Policy unless you added this feature to your monthly subscription plan for an additional $2.99/month +applicable service fees & taxes.

The HomeFi Return Policy is subject to change at any time. HomeFi reserves the right to modify, update, or discontinue this policy without prior notice.