Return Policy


Please see all return policies below:  

Our 7-day data plan money back guarantee:

HomeFi offers refunds on your data plan purchase within the first 7 calendar days of your router being delivered to your shipping address. Routers are not subject to the refund policy as they are not charged for upon checkout. 

The term “router”, which is used throughout this Return Policy, refers to our two available router products:

Wireless Portable Router

LTE Router 

How to cancel your data plan with HomeFi and receive a refund within our 7-day refund window:

Step 1: Speak with a live agent on our helpcenter within 7 calendar days of your device being delivered to your shipping address. If a refund request is submitted after 7 calendar days of the device delivery, you will not be eligible for a refund. 

Step 2: Once your cancellation request form is submitted, a HomeFi representative will process the request and email you back with instructions on how to generate a return shipping label with a common carrier. 

Step 3: Once a return shipping label is generated, you will be required to ship the router back, along with all of its original parts and in its original condition, including, but not limited to, (i) USB adapter, (ii) original box, (iii) charging cable, (iv) antennas, (v) power adapter, (vi) ethernet cables, etc., using the return label sent to you by HomeFi.

To be eligible for the refund, the customer is responsible for ensuring the router is delivered to and in the possession of the common carrier specified by HomeFi within 7 calendar days of the customer receiving the return label instructions email. 

Ensure the device is returned in the original box. The condition of the original packaging will be assessed, and if it's unusable, a charge will be applied to the customer.

Step 4: Once our warehouse team receives, inspects, and verifies the condition of your device, your refund for the data plan will be applied to the payment method used on your initial checkout. Please note that it may take up to 7 business days from the time our warehouse team receives your device to process a refund. You will receive a confirmation email once your refund has been processed. Any service fees, device protection charges, and shipping costs paid during the initial check out are non-refundable. 

NOTE: If the router is not handed over to (dropped off or picked up by) the common carrier identified on the return label within 7 calendar days of when you received the return instructions email, you will be charged a device fee per the “Hardware Fee Schedule”.

If the router is returned damaged: 

If the router is determined by our warehouse inspection team to be damaged, has cosmetic blemishes, or is missing parts, you will not be eligible for a refund and you will be subject to the following applicable charges:

Hardware Fee Schedule:

  • Restock Fee $25.00
  • Non-returned router or router with major cosmetic blemishes / damaged/broken/Non-Resellable: $130
  • Restock Fee $25.00
  • Non-returned router or router with major cosmetic blemishes /damaged/broken/Non-Resellable: $200.00
Edge:
  • Restock Fee $25.00
  • Non-returned 5G router or 5G router with major cosmetic blemishes /damaged/broken/non-resellable: $300.00

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      Cancelling your data plan with HomeFi after the 7-day refund window:

      There will be no refunds if you request cancellation of your HomeFi data plan outside of the first 7 calendar days of receiving your device in the mail. If you’d like to cancel prior to the start of a new billing cycle, and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date. Any service fees and device protection charges paid are non-refundable.

      How to cancel your data plan outside our 7-day refund window:

      Step 1: Speak with a live agent on our helpcenterIf you’d like to cancel prior to the start of a new billing cycle and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date.

      Step 2: Once your cancellation request form is submitted, a HomeFi representative will process the request and email you back with instructions on how to generate a return shipping label with a common carrier.

      Step 3: Ensure the device is returned in the original box. The condition of the original packaging will be assessed, and if it's unusable, a charge will be applied to the customer.
      Once a return shipping label is generated, you will be required to ship the router back, along with all of its original parts and in its original condition, including, but not limited to, (i) USB adapter, (ii) original box, (iii) charging cable, (iv) antennas, (v) power adapter, (vi) ethernet cables, etc., using the return label sent to you by HomeFi.

      The customer is responsible for ensuring the router is delivered to and in the possession of the common carrier specified by HomeFi within 7 calendar days of the customer receiving the return label instructions email. Failure to do so will result in the same fee as if the device has cosmetic damage, is broken, or is non-resellable.

      If the router is returned damaged: 

      If the router is determined by our warehouse inspection team to be damaged, has cosmetic blemishes, or is missing parts, you will not be eligible for a refund and you will be subject to the following applicable charges:

      Hardware Fee Schedule:

      • Restock Fee $25.00
      • Non-returned router or router with major cosmetic blemishes / damaged/broken/Non-Resellable: $130
      • Restock Fee $25.00
      • Non-returned router or router with major cosmetic blemishes /damaged/broken/Non-Resellable: $200.00
      Edge:
      • Restock Fee $25.00
      • Non-returned 5G router or 5G router with major cosmetic blemishes /damaged/broken/non-resellable: $300.00

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            HomeFi Accessories Return Policy:

            Any accessories purchased through HomeFi are final sale and non-refundable. This includes all accessories for sale on HomeFi’s Accessories Marketplace

            If you receive an accessory item that is defective/arrives damaged or does not work upon receipt, you may reach out to us on our Helpcenter within the first 7 calendar days of your accessory item being delivered to your shipping address to be eligible for replacement. 

            HomeFi Device Protection Return Policy:


            HomeFi Device Protection:

            All HomeFi Device Protection purchased at any time are non-refundable. 

            Device Protection Subscriptions will be cancelled alongside the cancellation of the Data Plan of the corresponding router(s). However, no refunds for device protection will be given, even if your HomeFi Data plan is cancelled within the 7-day calendar refund window. 


            Please note: The HomeFi Return Policy is subject to change at any time.