Return Policy


Return Policy:

HomeFi offers refunds on first-time purchases within 14 days of receiving your device in the mail. To begin the return process, please email contact@homefi.info within the first 14 days of having the device. A refund may take up to 7 business days to process and will begin once HomeFi receives the device back. Note: Shipping costs are non-refundable and any additional return labels costs will be deducted from your refund. 

If the device is not sent back within two weeks, or if it is damaged at all, you will be a charged a $99 device fee.

*Physical damages, stains, and/or devices returned without their chargers will not be eligible for refunds and subject to the device fee. 

Note: Shipping costs are non-refundable and any additional return labels costs will be deducted from your refund.

The Return process:

To begin the return process, please email  within the first 14 days of having the device. A refund may take up to 7 business days to process and will begin once HomeFi receives the device back. 

*If a device is not returned within 2 weeks of cancelling, you will be charged a device fee of $99. If you are a customer for at least 3 months and you cancel your plan, any device fee will be waived. 

Cancelling your service after the 14-day policy:

There will be no refunds and you will be required to send the device back once you cancel service. If the device is not sent back or is returned damaged, you will be charged a device fee of $99. If a device is not returned within 2 weeks of cancelling, you will also be charged the device fee. 

*If you are a customer for at least 3 months and you cancel your plan, any device fee will be waived. 

What if I receive a device that doesn’t work? 
If a device is confirmed defective within the 14-day refund window, you will eligible for a free replacement device.