Return Policy


Return Policies differ based on the HomeFi device. See all return policies below: 

HomeFi's Wireless Portable Router Return Policy:

Our 14-day return policy:

HomeFi offers refunds on first-time purchases within 14 days of receiving your device in the mail. To begin the return process, please email contact@homefi.info within the first 14 days of having the device. A refund may take up to 7 business days to process and will begin once HomeFi receives the device back. Note: Shipping costs are non-refundable and any additional return labels costs will be deducted from your refund.

Refunding your internet plan costs:

As soon as you cancel your service, within the 14-day window, your refund for the cost of the plan you selected at checkout  will be initiated. Please allow up to 7 business days for the refund to process.

Returning your device:

Once you cancel service, you will be required to send your wireless portable router back to HomeFi.

If the device is not sent back within 7 days, or if it is damaged at all, you will be charged a $99 device fee.

*Physical damages, stains, and/or devices returned without their chargers will not be eligible for refunds and subject to the device fee. 

Note: Shipping costs are non-refundable and any additional return labels costs will be deducted from your refund.

Canceling your service after the 14-day policy:

There will be no refunds once service is canceled outside of our 14-day return window. 

Once you cancel you are required to ship your device back. If the device is not sent back or is returned damaged, you will be charged a device fee of $99. 

If you are a customer for at least 1 year and you cancel your plan, any device fee will be waived if you choose not to send the device back.

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HomeFi's LTE Internet Router Return Policy:

 

Our 14-day return policy:

HomeFi offers refunds on first-time purchases within 14 days of receiving your device in the mail. To begin the return process, please email contact@homefi.info within the first 14 days of having the device. A refund may take up to 7 business days to process and will begin once HomeFi receives the device back. Note: Shipping costs are non-refundable and any additional return labels costs will be deducted from your refund.

Refunding your internet plan costs:

As soon as you cancel your service, within the 14-day window, your refund for the cost of the plan you selected at checkout  will be initiated. Please allow up to 7 business days for the refund to process. 

Refunding your hardware charge:

The $99 hardware charge paid at checkout is an upfront cost that acts as a deposit for you to receive your pre-activated HomeFi LTE Router. The full value of the LTE router is $199.

In order to receive a refund of your $99 hardware charge, your LTE router must be returned within 7 days of cancellation. If it is not returned within that time frame, you will not be refunded for the hardware charge, and will only be refunded for the cost of your Internet plan. You will also be charged an additional $100 hardware charge to cover the full cost of the router. 

If you return the LTE router and it is damaged*, you will also not receive the refund for the $99 hardware charge and will be charged an additional $100 to cover the full cost of the router. Learn more about the Hardware Charge here. 

*Physical damages, stains, and/or devices returned without their chargers or parts will not be eligible for refunds and subject to the device fee.

Canceling your service after the 14-day policy:

There will be no refunds once service is canceled outside of our 14-day return window. 

Once you cancel service, you will be required to send your LTE router back to HomeFi. 

If the device is not sent back or is returned damaged, you will be charged an additional hardware charge of $100 on top of the initial $99 hardware charge paid at checkout. If a device is not returned within 7 days of canceling, you will also be charged the additional hardware charge. If you choose to keep the router and not to return it you will be charged an additional $100 fee to cover the full cost of the LTE Router, which you may then keep.

The $99 hardware charge paid at checkout is an upfront cost that acts as a deposit for you to receive your pre-activated HomeFi LTE Router. The full value of the LTE router is $199.

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Return Policy for all HomeFi Accessories:

All accessories are final sale with no returns. 

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What if I receive a device that doesn’t work? 
If a device is confirmed defective within the 14-day refund window, you will eligible for a free replacement device. 
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You can submit your requests at contact@homefi.info