HomeFi Helpcenter

Welcome to the HomeFi Helpcenter

Find quick answers to common questions, helpful tips, and detailed guides covering everything from device setup to account management and promotions. If you don’t find what you’re looking for, our support team is happy to assist.

Support Hours: Our chat team is available: Monday to Sunday, 9 AM – 9 PM EST

Support Categories:
HomeFi Devices and Services
- Submit a Contact Us form
- Schedule a callback
- Chat with us (Chat icon located bottom right corner)
Note: Inquiries about Pet Tracker to these channels can not be assisted.

Pet Tracker Inquiries
- For Pet Tracker Order-related questions: Submit your request here.
Please Note: Inquiries about other HomeFi products (Routers, Subscriptions, Accessories) sent to the Pet Tracker emails will not receive a reply through this form.