Effective October 15, 2025
We are improving our Terms of Service & Return Policy, making them easier for you to understand, more transparent and customer-friendly.
The changes will take effect on Oct. 15, 2025, and they won’t Impact the way that you use our “HomeFi” services.
For more details, we’ve provided a summary of the key changes. At a glance, here’s what this update means for you:
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Enhance User’s Experience
- 7 Day Moneyback Guarantee - We’ve improved our guarantee to give you peace of mind. Previously, only the data plan was refundable. Now, if you cancel within 7 days, you’ll get a full refund on your data plan, device rental, service fees, and even the device protection plan (if added)
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Better Communication
- We’ve updated the descriptions of all applicable fees to help you better understand them and to maintain transparency.
- We’ve added a clear guide to your Device Replacement Options to make it easier if you ever need help with your device.
- We’ve added a clear description of the possible outcomes of our warehouse post-inspection process for returned devices.
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Commitment to Transparency: Services & Fees Updates
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Parking Plan - Our policy now specifies that accounts with unpaid balances or already disconnected are not eligible for the Parking Plan. Approval will be determined at HomeFi’s sole discretion on a case-by-case basis. The maintenance fee remains unchanged at $10.00 per month, plus applicable service fees and taxes. Please note, your service will automatically reactivate after ninety (90) days under the same subscription plan you had prior to the Parking Plan.
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Advance Replacement - We’ve updated our Advance Device Replacement option to now include a refundable security deposit equal to the device’s cost. This deposit is authorized at the time of shipment and will be refunded (whether in whole or in part, depending on the condition of the device) once the original device is returned and inspected. Shipping and handling fees remain unchanged.
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Device Recovery Fee - We've revised our policy to specify that the Device Recovery Fee is refundable only within 30 days of the charge (and only when the associated device has been returned) For the avoidance of doubt, the refund may be subject to deductions whether in whole or in part, depending on the condition of the returned device.
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Dormant Fee - We’ve introduced a Dormant Fee that only applies in specific cases when a Device Recovery Fee cannot be collected and the device is not returned within the required timeframe. This fee applies if a customer later requests to reactivate their service while still keeping the original HomeFi device, depending on the number of days since the require return timeframe:
- Within 30 days: $10 Dormant Fee
- 31–59 days: $20 Dormant Fee
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60+ days: $30 Dormant Fee
This ensures fair handling of unreturned devices and reactivation requests while maintaining transparency in our service policies.
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Why the Changes?
These changes reflect our continued commitment to maintaining transparency and security while providing clear guidelines.
Have Questions?
Your satisfaction is important to us. If you have any questions or need further clarification, please don't hesitate to contact us by visiting our Helpcenter site.