If you are experiencing connectivity issues with your device, you may be wondering what steps you can take to ensure it is properly connected to the strongest signal available. In this blog post, we will walk you through the steps to follow to troubleshoot connectivity issues and make sure your device can properly connect to the strongest signal.
Step 1: Make sure the device is charged.
If your device is not performing well, it may be due to low battery life. To ensure your device is properly charged, use the USB-C cable that came with your device to charge it. Once the LED bar is fully white and the white light is static, the charging has been completed. You can refer to our LED light guide for more information on this.
Step 2: Restart the device.
Restarting your device can help it catch the appropriate signal. If you are experiencing connectivity issues, try restarting your device and see if that helps.
Step 3: Place the device near a window or outside.
Placing your device in an open area or near a window can help it properly connect for the first time. This is because your device may have trouble picking up signals if it is in a closed space or surrounded by obstacles. Try moving your device to an open area and see if that helps improve connectivity.
Step 4: Reach out to a HomeFi agent.
If you are still not receiving a strong signal, it may be time to reach out to a HomeFi agent. Our agents can quickly and effectively troubleshoot your device and ensure you are connected to the strongest available signal. You can send a LiveChat message or submit a request on our website to get in touch with an agent. Our business hours are from 9-9 pm EST Monday through Sunday.
In conclusion, following these steps can help you troubleshoot connectivity issues and ensure your device is properly connected to the strongest available signal. By taking these simple steps, you can enjoy reliable connectivity and uninterrupted internet access on your device.